Shop policies

The terms written in these regulations with a capital letter will have the following meanings:

• Store - Online store www.deseospell.com

• Goods - all products offered for sale in the Store.

• Customer - a person purchasing the Goods in the Store.

• Regulations - these regulations.

• Sales contract - a contract concluded by the Customer with the Store. The contract is governed by the Act of March 2, 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product.

 

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1. The condition to start using the Store is to read and accept these Regulations.

2. These Regulations are addressed to the Customers of the Store - they define the rules for placing orders in the Store and the rules for concluding Sales Agreements.

3. The Store enables the purchase of Goods via the Internet at: www.deseospell.com

4. Information about products in the Store, including descriptions and prices of the Goods, constitute an invitation to submit an offer to conclude a Sales Agreement within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.

5. Photos and presentations of the offered Goods are examples and are used to present specifically indicated models.

6. Goods in the Store are marked in detail. The customer has access to information on the properties of the Goods, their prices, materials from which they are made, etc.

7. The Store's customer is obliged to:

• use the content of the Store's website solely for personal use,

• use the Store in a manner consistent with the provisions of law in force in the territory of the Republic of Poland and the provisions of the Regulations.

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1. The Customer may conclude a Sales Agreement by placing an order on the Store's website or by e-mail. The sales contract is concluded between the Customer and the Store.

2. Orders can be placed around the clock, on all days of the week. Orders placed on non-working days will be processed on the first working day from the date on which the order was placed.

3. The condition for placing an order is to provide the Customer's data necessary to deliver the Goods to the Customer and to generate the invoice when purchasing on the Store's website.

4. In order to place an order, the Goods should be selected from the available offer and their sizes by adding them to the "Cart". Until the product selection is confirmed, the Customer has the option to make changes and modifications to the Goods in the order, as well as contact details for the delivery of the Goods and the issuing of an invoice.

5. Sending the order by the Customer (confirmation with the "Place order" button after selecting the payment) constitutes the Customer's offer submitted to the Store for the purpose of concluding the Sales Agreement, in accordance with the Regulations.

6. After placing the order by the Customer, the confirmation will be shown on the Store's website, and a message will be sent to the e-mail address provided in the order, containing information about the ordered Goods, the value of the order, the selected type of delivery and payment, and the Customer's contact details. This message is a confirmation that the Store has received an offer to purchase the Goods by the Customer.

7. The customer receives confirmation of the acceptance of his offer for execution by electronic means (the so-called "Confirmation of order acceptance") to the e-mail address provided by him. After receiving the above-mentioned confirmation comes to the conclusion of the Sales Agreement for the Goods ordered by the Customer.

8. The sales contract is concluded in accordance with these Regulations.

9. The customer has the right to cancel the order before receiving the confirmation of the order for processing from the Store. For this purpose, the customer should immediately contact the store via e-mail and inform the store about the cancellation of the order.

10. The Store reserves the right to refuse to execute an order under the Sales Agreement if the Customer's contact details are not true or if the payment is not authorized.

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1. The deadline for completing the order in the Store, indicated when placing the order, is the most likely time during which the order will be processed.

2. In exceptional cases, the order fulfillment time is confirmed by an employee of the Store via e-mail or by phone.

3. Products are delivered to the address indicated by the InPost shipping company (parcel locker or courier) and Poczta Polska

4. The fees for the delivery of products are given in the ordering process.

5. The expected delivery time in Poland is 1-3 working days from the day following the shipment.

6. The maximum order fulfillment period should not exceed 14 working days, and in any event 30 days from the date of the sale contract.

7. The execution of the order begins from the moment of obtaining a positive authorization in the case of payment by bank transfer or after the Customer pays the fee for the selected Goods, in accordance with the price specified at the end of the order.).

8. Upon receipt of the parcel delivered by the courier, the Customer should carefully check the completeness of the parcel contents, the condition of the external packaging and the condition of the ordered Goods in his presence. In the event of damage to the parcel, the Customer should prepare a damage report together with the courier, in two identical copies signed by the Customer and the courier.

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1. The price of a given Good given on the Store's website is binding on the parties from the moment the Customer receives confirmation of the order for execution. The price referred to in the preceding sentence will not change regardless of its changes in the Store, which will take place after sending the Customer confirmation of the order for execution.

2. The prices of the Goods in the Store are gross prices. Prices are given in Polish zlotys.

3. The method of payment for the Goods is chosen by the Customer. The store enables:

• making electronic payments in the PayPal payment system,

• making payments by traditional bank transfer to the account 28109010980000000146573831 Santander Bank Polska Alicja Piwkowska ul. Kręckiego 2/1 , 80-318 Gdańsk

• Payment in cash upon personal pickup (eg in a studio in Gdańsk)

4. The execution of the order begins after receiving the payment for the Goods.

5. The Store reserves the right to change the prices of the Goods in the Store, introduce new Goods for sale, carry out and cancel promotional campaigns on the Store's websites or introduce changes to them in accordance with the standards of the Civil Code and other acts. These changes will not violate the rights of persons who concluded contracts for the sale of Goods offered in the Store before the above-mentioned changes.

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1. The Store as a seller is liable to the Customer who is a consumer within the meaning of Art. 221 of the Civil Code for non-compliance of the Goods purchased by the Customer with the Sales Agreement, to the extent specified in the Act on specific terms of consumer sales and amendment of the Civil Code of July 27, 2002.

2. All Goods offered in the Store are new. The photos of the Goods are exemplary, as most of the goods are handcrafted and made of exceptional materials. There may be slight differences in the appearance of the products.

3. Goods made to order, according to the Customer's specifications or adapted in such a way that they serve to satisfy his individual needs, are not subject to exchange, return and complaints.

4. The Store reserves the right to change the prices and quantity of Goods in the Store's offer during the day, withdraw or introduce individual products to the Store's offer, carry out and withdraw promotional campaigns on the Store's website, as well as modify them.

5. Each Product purchased in the Store may be advertised in compliance with the relevant terms and conditions of the complaint and if it has defects that constitute its non-compliance with the Sales Agreement.

6. In order to start the complaint process, please contact us by e-mail deseospell@gmail.com and then send the goods together with the proof of purchase within 14 days of receiving the parcel to the following address:

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Deseo Spell Alicja Piwkowska

Ul. Kręckiego 2/1

80-318 Gdańsk

deseospell@gmail.com

 

7. The customer will receive information on the method of considering the complaint within 14 days from the date of receipt by the Store of the courier package containing the complained product. In the event of a positive response to the complaint submitted by courier, the Store will send the customer a full-fledged product (repaired or new) within 14 days, and if it turns out to be impossible (e.g. out of print), the Store will refund the full price of the Goods. If the complaint is not accepted, the Goods will be sent back together with the opinion that the complaint is unjustified. The store does not bear the costs of shipping the complained goods from the customer to the returns warehouse. The Store bears only the cost of shipping the repaired or replaced Goods to the Customer.

8. If the Customer finds that the Goods have been damaged during transport, the Customer is obliged to draw up a damage report in the presence of the courier. Complaints arising from damage to the Goods during transport will be considered on the basis of the damage report prepared by the Customer and the courier.

9. The Customer has the right to withdraw from the Sales Agreement without giving any reason within 14 days from the date of receipt of the Goods pursuant to Art. 27 of the Consumer Law, the right to withdraw from a distance contract, without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 of the Consumer Law.

10. The condition for the return to be considered is to return the Goods intact (in the original packaging, unused and clean, odorless) within 14 days from the date of receipt of the Goods, with the e-mail sending information to the store's address and proof of purchase and providing the account number to be returned funds to deseospell@gmail.com

11. The money will be sent back to the bank account number provided by the Customer within 14 days from the date of receipt of the Goods by the Store.

12. The Store has the right to refuse to accept the Goods in the event of returning the damaged Goods, return made after the deadline or delivery to the Store of defective goods, ie incomplete.

13. The Store does not accept Goods returned in cash on delivery.

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1. The Store is the administrator of databases of personal data provided by customers.

2.The store undertakes to protect personal data in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, in force from May 25 2018 ("GDPR").

3. The Customer, by providing his personal data to the Store, consents to their processing by the Store in order to complete the order. The customer has the right to access, correct, update and delete their personal data.

4. Detailed rules for the collection, processing and storage of personal data used to fulfill orders by the store are described in the Privacy Policy, which can be found on the website www.deseospell.com (the link can be found in the footer at the bottom of the page).

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​1. The administrator and owner of the Store is Alicja Piwkowska, running a business, address: 80-318 Gdańsk ul. F. Kręckiego 2/1

2. Customers' personal data provided when placing an order in the Store are processed by the Store only for the purpose of order fulfillment.

3. By placing an order, the Customer agrees to use the Store in accordance with the provisions of these Regulations, as of the date of placing the order. Failure to accept the provisions of these Regulations prevents the purchase of the Goods offered by the Store.

4. Polish law shall apply to the Contract for the sale of Goods in the Store.

5. In matters not covered by these Regulations, the provisions of the Civil Code or other laws applicable to the operation and functioning of the Store shall apply accordingly.

6. The court having jurisdiction to settle any disputes is a common court locally competent according to applicable regulations.

7. The Store reserves the right to amend the Regulations at any time. Amendments to the Regulations are effective from the moment they are published on the Store's website. Amendments to the Regulations may not violate the acquired rights of customers using the Store.

8. The Store Administrator takes steps to ensure that the Store's website functions properly, to the extent that results from the current technical knowledge and undertakes to immediately remove any irregularities reported by the Customers.

9. The Store is not responsible for any disruptions in activities caused by the failure of the Internet.

10. All photos, graphics, logos, publications and texts available in the Store are protected by the Act of February 4, 1994. on copyright and related rights (Journal of Laws 1994 No. 24 item 83). It is forbidden to illegally copy, reproduce or distribute any content posted on the Store's website.

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